Oxolondon is owned and operated by OXO FABRICS Ltd, a company registered in England and Wales under company number 16649764 and with registered address 256 Church Road St. George Bristol BS5 8AF United Kingdom 

Access to and use of this Site and the products and services available through this Site are subject to the following terms and conditions and notices. By contributing material or making an order you agree to be bound by these terms and conditions, as may be changed or updated by us from time to time. Please check this page regularly to be aware of changes we may have made.

WE may withdraw or amend the Site or restrict access to part of the Site, at any time without notice and shall not be liable if for any reason at any time all or part of the Site is unavailable for any period.

Placing Order

When you place an order on the Site you undertake that all details you provide are true and accurate and you accept that you are legally capable of entering into binding contracts, you are 18 years old, and you are an authorised user of the credit/debit card used to place your order.

To place the order you first add the product(s) you wish to purchase to your shopping basket, then once you have created an account you enter your payment details where indicated and then finally submit your order.

Once your order has been submitted it constitutes an offer to Oxolondon to buy the products specified in your order on and subject to these terms and conditions.

Once we receive your order, we will send you an Order Confirmation email provided by you. This email will contain your order number and details of the goods ordered. Please note that this acknowledgement email is not acceptance by us of any offers to purchase goods.

We reserve the right to cancel any order prior to our acceptance.

All orders are subject to acceptance by us. Acceptance is confirmed when we send you an Order Dispatch email. This email will include details of the products you have ordered, confirmation of the taking of payment from your credit/debit card, and details of when the goods are being prepared for dispatch. If we do not take payment from your credit/debit Card we cannot accept your order.

Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an Order Dispatch email.

Our Site contains numbers of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally notify the prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation.

Descriptions of Product

Colour accuracy and Definition of our products displayed on our website will depend on a number of factors including your computer display settings. All sizes and measurements are approximate. All products are subject to availability. You will be informed as soon as reasonably possible if any products you have ordered are not available.

Delivery

Shipping times may differ according to availability of the product and are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible.

While we aim to send all items purchased together, please note that if multiple items are purchased they may be packed and shipped separately, depending on the packaging particulars of each item.

We offer Standard Delivery charges to all our customers receiving goods in the UK. The rest of the world has a standard delivery charge of £25.

For delivery in the UK we aim to deliver orders by the next working day of the Order placed. For the Rest of the World delivery will depend on location but we still aim to deliver your order within 3-10 working days of the Order placed

We aim to process orders made before midday, and send you an Order Dispatch Email, on the very same day and orders placed after midday on the following day. However, orders placed on a Friday afternoon or a weekend won’t be processed until Monday at the earliest.

Your order will be fulfilled by the delivery date set out in the Order Dispatch email or, if no delivery date is specified, then within a reasonable time of the date of the Order Dispatch email, unless there are exceptional circumstances.

Unfortunately to PO Box addresses.

Return of Goods

We will be happy to refund or exchange item purchased from this Site, provided it is returned to us in a fully re-saleable condition within14 days of purchase.

All purchases must be returned in un-used original condition, unmarked and in their original packaging.

Once the products are returned to us they will be inspected to check that they are in a fully  good and resalable condition. If satisfied, we then process the refund of the price of the product as soon as possible, in any event within 3weeks of us receiving the returned product. Please be advised that you have a legal obligation to take reasonable care of the products while they are in your possession.

If returned goods are not in a fully saleable condition for reasons set out above, including but not limited to examples such as the garment has been worn or smells of perfume or has been dirtied or damaged, then no refund or exchange will be possible and the garment will be returned to you.

If you return goods later than the applicable period set out above and the goods are not defective then we may at our discretion accept a return of the products, however you may not receive a full credit in respect of the price you paid for the products and your refund may be by way of a credit note.

If you believe a product is defective or damaged prior to use please return the product to us as soon as possible after receipt of the said product. Please indicate on the email, whether you would like a replacement or a refund for the product and return the defective product. Once we have had an opportunity to inspect the product, if satisfied that there is indeed a defect, we will notify you of your refund or replacement via e-mail within a reasonable period of time.

We will usually process the refund due to you as soon as possible, or within 3weeks of the day we confirmed to you via e-mail that you were entitled to a refund.

Returns

• To return your item you must return it in an unused condition and in the original packaging with all the original tags and labels attached, and with the original wrapping.
  • All products purchased from the Site must be returned to the return address.
  • Take the parcel to the Post Office, and pay the necessary postage, in order to arrange shipment. It is your choice how you return the box to us but we advise you send it via recorded delivery insured for the value of the items enclosed. You should be issued with a receipt, which should be retained until the refund is processed. Until the goods reach us they are your responsibility.
  • Please allow up to 10 working days for the Royal Mail to deliver your parcel back to our distribution centre. We aim to process all returns within 5 working days of receipt.
  Please note that purchases made from our Site can only be returned by post directly to us.

Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Contacting Us

If you have any query or if you would like more information, please do not hesitate to contact us.

You can call us on 07721839173

Or write to us at Oxolondon, 256 Church Road St. George Bristol BS5 8AF United Kingdom.